Help
Email hello@arvocado.au
Account
- Code not arriving? Check spam. Then choose Send another code on Sign in.
- Forgot your password? Enter your email on Reset your password. We email a link to set a new one.
Buying
- Did my enquiry reach the seller? When you send an enquiry, we email it to the agent or private seller. They can reply to you directly.
- What is an Example listing? A made-up home that shows how a listing looks on Arvocado. It is not for sale. Saving works on real listings.
- How do saved-search alerts work? When you are signed in and have opted in, we email you when new listings match a saved search. We also email when a saved listing changes its price, inspection time, photos or status.
- How do I stop emails? Open your profile and set Alert channel to Muted.
Renting
- Where are the rentals? Browse rentals on Explore.
- Can I track my rent? Yes. Record each payment on Rent.
Listings
- How do I list? Choose Start my listing on Sell. Add the address, at least three photos, the price and an inspection time.
- What does it cost? $99 inc. GST, paid once. Arvocado then publishes the listing.
- How long does it stay live? A listing stays live for 90 days and renews free once.
- Can I get a refund? If we hold your listing for review and you withdraw it before it goes live, we refund the $99 in full. No refund once the listing is live.
- What else do I need? A Section 32 vendor statement, a contract of sale, and a conveyancer. Arvocado does not supply those.
Agents
- How do agents join? Use Agent sign-up. Then:
- We email you a setup link. It works for 30 days.
- We check your licence number on the Consumer Affairs Victoria register.
- Your profile goes live once the check is done.
- Already have a profile? Sign in to see your listings.
Marketplace
- What is the Marketplace? A directory of Victorian property professionals whose licence Arvocado has checked. No approved professionals are listed yet. Find a property professional.
- Does an introduction cost anything? Arvocado does not charge for this introduction. You choose who you work with. We do not guarantee availability, pricing, or outcomes.
- Is the licence checked? Yes. Arvocado checks each licence on the public register before a profile goes live. Check current licence details with the named register before you engage a professional.
- Are you a professional? Apply to be listed after Arvocado checks your licence or registration proof. Join Marketplace.
Your data
- Download or delete it? Open What we hold on your profile. Download a copy or delete your account there.
Report a listing
- Something wrong with a listing? Open the listing and choose Report an issue at the bottom of the page. You can also email us.
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